Help and support on using buto

1-hour support comes as standard

We know that the tools aren’t always enough – sometimes you need help and support, whatever level you’re working at.

We pride ourselves on going that bit further when it comes to helping you get the most out of web video.

Visit the Support section of your buto control panel now to view our tutorial videos or open a support ticket with any questions.

Support tickets

There’s a custom support ticket system into buto, which keeps issues and their responses together in neat threads – allowing you to refer back to issues later once they’ve been solved.

Email to open a ticket and we’ll respond within one hour (9am – 5pm, Monday to Friday). If we can’t resolve your problem within an hour, the ticket will be directly escalated to one of our engineers for a resolution.

Intensive support

Our Enterprise accounts also include intensive support. As well as one-hour response, you’ll also get dedicated support for integration, migrations and API usage. Our engineers can work with your development team to integrate buto seamlessly into your applications.